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Privacy Policy

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This Privacy Policy explains how Laurus Nobilis collects, uses, and protects your personal data when you visit and use our website[Website URL] to inquire about or book our holiday apartment located in Lovran, Croatia.

We are committed to protecting your privacy and processing personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian and EU data protection laws.

1. Information We Collect

1.1 Personal Data You Provide

When you use our website or make a reservation, we may collect the following personal data:

  • First and last name
  • Email address
  • Phone number
  • Country of residence
  • Booking details (check-in date, check-out date, number of guests)
  • Payment-related information (processed securely by our payment provider)
  • Any message or special request you submit during booking

We do not store full payment card details on our servers.

1.2 Automatically Collected Data

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the website
  • Referring website or source

This data is used only for security, analytics, and website improvement.

1.3 Cookies

We use cookies and similar technologies to ensure proper website functionality and to analyze website traffic. Details are provided in our banner.

2. How We Use Your Data

We use your personal data to:

  • Process and manage apartment reservations
  • Communicate with you regarding your booking
  • Send booking confirmations and essential information
  • Process payments securely
  • Comply with legal and tax obligations
  • Improve our website and user experience

3. Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract (booking and accommodation services)
  • Your consent (where applicable)
  • Compliance with legal obligations
  • Legitimate interests (website security and improvement)

4. Data Sharing

We may share your data only with:

  • Payment processors (e.g. Stripe) for secure payment handling
  • Hosting and technical service providers necessary for website operation
  • Legal or tax authorities, when required by law

We never sell your personal data.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill booking and legal obligations
  • Comply with accounting and tax regulations

After this period, data is securely deleted.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where legally possible)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

Requests can be sent to [Contact Email].

7. Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

8. International Transfers

Some data may be processed outside your country (e.g. by payment providers). In such cases, appropriate safeguards are applied.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact

For privacy-related questions, contact us at:

[Contact Email]